FAQs

A debit order is a convenient way for a third party, that you have given permission, to collect money from your bank account on a recurring basis. It is typically used to collect monthly subscriptions, premiums, donations or repayments.

A debit order system is a software system solution which allows a business to easily and conveniently process and reconcile debit orders via the banking system. Debit order systems may make provision for uploading transactions, setting recurring contracts or debit order API integration.

A debit order mandate is an authorisation form where a customer gives permission to a service provider, to collect moneys from their bank account or credit card on a recurring basis. Debit order authorisation can be obtained via written, electronic or voice mandates.

An automated debit order is a debit order collection submitted and processed automatically on a scheduled day for the amount and time agreed to by the customer. Automated debit orders are extracted and submitted for processing via our contract management system.

A debit order API is an integration channel used to connect your own system to the debit order system to submit your debit orders for processing and to receive reconciliation of each transaction after processing without any human intervention.

An electronic mandate (digiMandate) is a debit order authorisation form that is signed electronically to give permission for debit orders to be processed from your account. Electronic mandates can be added to your website or sent as a link. Integrated digiMandate can be prepopulated and an export or webhook received of the raw data after signing.

DebiCheck is an authenticated debit order used by banks in South Africa. This type of debit order needs to be authenticated electronically at the start of the agreement or when you want to make any changes to existing agreements. Authentication channels include message notification on SMS, via online banking or app, at an ATM or via POS device.

A credit card collection is a way for a third party, that you have given permission, to collect money from your debit or credit card on a recurring basis. Card collections require PCI compliance and include VISA or Mastercard cards.

Account Holder Verification (AVS) is a service that allows you to verify whether a natural person or legal entity claiming to be is indeed the holder of a specific bank account. A true or false response will be obtained on successful verification and you may also be informed whether the account has been open for more than three months and accepts debits or credits.

A billing system is a comprehensive debtor’s system that involves receiving billing records , determining billing rates associated with billing records, aggregating these records periodically to generate invoices, sending invoices to the customer and collecting payments received from the customer via EFT, debit order or cash and reconciliation of each invoice as paid or unpaid. The billing system fully integrated with Rapid Collect is Invoices Online.

Please note that Rapid Collect does not just take money from anyone. We have a number of clients customers who use our system to run debit orders for their clients. We can advise you as to which client had run the debit order. Simply provide us with the reference number as it appears on your Bank statement, and we will gladly assist you.

NAEDO is an abbreviation for NON-AUTHENTIC EARLY DEBIT ORDER system that is being used by many companies to collect money from their clients. NAEDO is not a company, it is a debit order system that is used by many companies and service providers to run early debit orders on their clients' accounts. Please contact your Bank to get more detailed information.

All the debit orders run by Rapid Collect is under instruction from a client. You will need to contact the company that you have signed the payment agreement with. Quote the reference number on your Bank statement for further information.

We can certainly do that for you. We will need your bank account number in order to cancel all future collections. Please confirm your name and the amount that has been recurring on your bank statement.

Password issue - Please click on the forgot password link to reset your password.

Locked account - If your account is locked, our support team will have to check the reason for it being locked. Please send an email to support@rapidcollect to highlight your issue. We will assign a support ticket and resolve the issue as soon as possible.
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Your first recourse is to the party with whom the debit order was signed or the party that has submitted the debit order for collection to your bank. Only if this course of action has proved to be unsuccessful, may you approach your bank to dispute the debit order. This is achieved by signing a dispute form at your bank, in which you declare the reason for the dispute. You will require the following documentation: South African bar coded ID document, Your account number, Your bank statement (if disputed debit order appears on it), Copy of your debit order mandate (if available)

You may dispute a debit against your account for the following reasons: You did not authorise the debit in question, or the debit is in contravention of your mandate (to the user) – e.g. amount, date, duration is incorrect, or you had already instructed the user to cancel the mandate, or the authorisation has been cancelled by you.